Refund & Cancellation Policy

1. General approach

Odentech sp. z o.o. provides professional consulting and application delivery services. Because our Services involve skilled work performed against an agreed scope, refunds are handled case by case according to how much of that scope has been delivered, rather than as an automatic right — the specifics below explain how this works for each billing type.

2. Project-based engagements

• Fees for work already performed and deliverables already provided are non-refundable.
• If Services are cancelled before work begins, any advance payment is refunded in full, less any non-recoverable third-party costs already committed on your behalf.
• If Odentech fails to deliver a milestone in line with the agreed statement of work through our own fault, and the issue is not resolved within a reasonable period after written notice, you may be entitled to a partial refund for the undelivered portion.

3. Retainers & recurring billing

• Retainer and subscription-style engagements bill in advance for each period (e.g. monthly).
• You may cancel future billing at any time; cancellation takes effect at the end of the current billing period, and no partial refund is issued for the remainder of a period already paid for, except where required by law.
• Unused hours or capacity under a retainer do not roll over or convert to a refund unless otherwise agreed in writing.

4. Deposits & upfront payments

Where a statement of work requires an upfront deposit, the deposit secures scheduling and initial project costs. Deposit refund terms, if any, are specified in the relevant statement of work.

5. Requesting a refund

To request a refund, email contact@odentech.co with your invoice number and the reason for the request. We aim to review and respond within 7 business days. Approved refunds are issued to the original payment method via our payment processor (currently Stripe) and may take several business days to appear depending on your bank.

6. Payment disputes & chargebacks

If you believe you've been billed in error, please contact us directly first — most billing issues can be resolved faster this way than through a card chargeback, and we're committed to working with you in good faith to resolve them.

7. Contact

Questions about this policy can be sent to contact@odentech.co or to our registered address: Mariana Cynarskiego, Łódź 92-447, Poland.